ENJOY EAST AFRICAN WARMTH AND HOSPITALITY

Mario Tours continue the traditions of the classic luxury lodge safari; we get you close to nature in true style, staying under canvas surrounded by the mysteries of this vast African wilderness.

CUSTOMER RELATIONSHIP

At Mario Tours we believe in Customer Relationship Management which is about managing relationships with customers, Our overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

CUSTOMER SATISFACTION

Mario Tours confirm image as a direct antecedent of perceived quality, Value, Satisfaction, Trust and Loyalty for Tourism. The analysis put forward by us adopt that quality has a positive influence on satisfaction and loyalty, and trust has a positive influence on loyalty. The relation between Mario Tours and its’ clients is interpreted in terms of accumulated value.

We believe that the tourist senses that consumption fulfils some need, desire, goal or so forth and that this fulfilment has to be pleasurable. Thus, satisfaction is the tourists sense that consumption provides outcomes against a standard of pleasure versus displeasure depending on the experience of using the products or services offered by us.

OUR MARKETING STRATEGY

The benefits we have seen through internal marketing is that it creates common understanding of the business organization, improves customer retention and individual employee development, has encouraged employees to offer superb service to clients by appreciating their valuable contribution to the success of the business, created good coordination and cooperation among departments of the business. It has helped non-marketing staff to learn and be able to perform tasks in marketing like manner.

At Mario Tours our sales pipeline is a useful concept used by sales managers to quantify the demand for its products and services. By effectively managing the sales pipeline, we can smooth out customer demand and create a more stable sales cycle with more reliable results.

With advances in technology and social media, Word of Mouth has truly gone to World of Mouth. Many companies centralize their global Facebook and Twitter efforts. This has huge advantages, but it’s also imperative to have involvement at the local level; from people who truly understand the market nuances and language. We live in a global economy and so it’s imperative that we understand our world.

Social media has undoubtedly changed the way we share information and our voices, exchange our life stories, lend approval and criticism. The cultural values are changing in favor of openness, honesty sharing, accountability and a greater connectedness.

Mario Tours anticipates the customer’s needs whenever possible, we try to anticipate what our target customer or audience needs, and then tailor our services to fill those needs.